Returns & Exchanges

At Koala®, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period to ensure your new furniture and bedding are the perfect fit. If you're not absolutely satisfied, we provide a seamless return process with full refunds to make your experience stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process within your 120-night trial window.

• 2.
  Prepare the Item

  Carefully disassemble your furniture if necessary and place the items back in their original packaging or suitable protective wrapping for transport.

• 3.
  Schedule a Collection

  Choose a convenient date for our specialized courier service to pick up the item directly from your doorstep at no additional cost in most metro areas.

• 4.
  Receive Your Refund

  Once our team inspects the returned item at our warehouse, we will process your full refund back to your original payment method within 5-10 business days.